"Has anyone seen a child? My child is gone! "
One day in May, Wang Li, the instructor of the E-commerce Police Office of Jiangdong Police Station of Yiwu Public Security Bureau, suddenly heard such a cry and ran out of the police office. She soon learned the reason: the mother took her daughter to buy medicine in a nearby pharmacy, but she didn’t pay attention for a while. The child was gone.
E-commerce Police Office is located in Liuyu Village, Qingyan, Jiangdong Street, Yiwu, which is known as "the first village of online stores in China" and a hot spot of "mass entrepreneurship and innovation". At present, more than 4,000 online stores have settled in, bringing together more than 25,000 entrepreneurs across the country. In such a large floating population, lost children need to be found quickly.
Wang Li immediately posted a special "WeChat circle of friends" containing the characteristics and clothes of the lost girl. After more than ten minutes, someone contacted, "There is a child here who looks like what you are looking for." Wang Li took people to find it, and it was indeed a lost child.
Through a "circle of friends", the lost children were found in 10 minutes, thanks to a pioneering work of Jiangdong Police Station.
Grassroots policing also needs digital tools.
The circle of friends searching for people originated from Wang Li’s corporate WeChat, which can directly reach more than 2,000 residents around the e-commerce police office.
The head of the publisher is dressed in a police uniform, and there is the identity of "@ Jiangdong Police Station" after the name. People who find clues can chat with the police instructor directly by clicking on the head. This is the key to quickly find the lost children.
This situation does not only appear in the e-commerce police office. In fact, the entire Jiangdong police station has established a smart policing platform based on enterprise WeChat, that is, "WeChat policing". It has also been combined with the work of "Party building+unit+policing" and "one village and one auxiliary police" based on WeChat, and achieved very good results.
Jiangdong Street is located in the center of Yiwu, which is the largest and narrowest area among several streets in the city. The street has a local population of 87,000 and a foreign population of 217,000, including nearly 3,000 foreigners. It is the most alert and complicated area in Yiwu and even the whole Jinhua area, and efficient and convenient communication channels between the police and the people are very necessary.
Yiwu Jiangdong Street has a cluster of online merchants, developed logistics, and the gradual spread of 5G networks. The unique resource advantages have made digitalization a breakthrough in public security grassroots innovation.
Can the auxiliary police at the grass-roots level have a continuous and efficient contact with the residents in the jurisdiction with the help of tools?
At this time, Tencent’s enterprise WeChat attracted the attention of the leaders of Jiangdong police station: free tools, interoperability with WeChat, and more members and external relationship management functions were the reasons for them to decide to give it a try.
It is a valuable experience of Jiangdong police station to sink the police and auxiliary police into villages and communities. On April 29th, Jiangdong Police Station officially launched the work of "one village and one auxiliary police" in the village. More than 100 policemen and auxiliary police officers in charge of grass-roots policing have their own "exclusive" service areas, and they have a new identity: resident police instructors.
With the full operation and maintenance support of Tencent’s official WeChat service provider, the first enterprise WeChat platform of "Public Security Police Station" in China has also been launched. The identity of police instructors is bound to their own enterprise WeChat accounts, and residents in the jurisdiction only need to use WeChat to add them. Moreover, in the eyes of residents, they have both officially certified business cards and friends who can communicate at any time in the address book.
The first attempt achieved good results. On the afternoon of May 24, Ms. Zhou, who lives in Jiangdong, encountered a common scam when she visited the supermarket. She won a "grand prize" with the supermarket vouchers, and she only needed to make up the difference to get a "valuable" jade bracelet.
The heart-warming Ms. Zhou hesitated to make up the difference. Soon, she remembered the police instructor Wang Yuqiang she had added and sent a message to ask. Seeing the news, Wang Yuqiang immediately called a voice call. He reminded Ms. Zhou to carefully measure the physical value of the bracelet and avoid impulsive consumption.
"If it weren’t for instructor Wang’s timely reminder, I would have bought the bracelet impulsively at that time, so I regretted it and couldn’t find a place to make sense." When she mentioned the experience of "lucky draw", Ms. Zhou looked lucky.
Resolve contradictions and disputes on the spot
At the end of the police station, from the leader as the manager to the front-line auxiliary police, there is also a great need for a tool to improve efficiency.
The high incidence and complicated police situation put a lot of pressure on Jiangdong police station. According to Lou Xiaolei, director of Jiangdong Police Station, in normal times, the police station handles nearly 100 police cases every day on average. Among them, in addition to common cases such as property infringement and gambling on drugs, during this year’s epidemic, new telecommunication network fraud involving masks, temperature guns and helmets also appeared frequently. "In addition, some economic disputes, consumer disputes, family disputes, and non-police alarms such as getting lost, asking for help, drunkenness, noise and moving cars. 110’ Alarm ",
This represents the people’s trust in the police, but at the same time, the non-police situation consumes a lot of police force and often consumes the safety satisfaction of ordinary people.
"Controlling cases and reducing police situation" is the main line of the work of grass-roots police stations. Accusing a case requires pre-publicity by the police and timely intervention before the case occurs; On the one hand, it is necessary to prevent and stop telecommunication network fraud cases as much as possible, on the other hand, it is necessary to try to resolve disputes and non-police conflicts on the spot. At the beginning of this year, the new team of Jiangdong Police Station took the lead in proposing the goal of creating a "Fengqiao-style police station", that is, "small things don’t leave the village, big things don’t leave the town, contradictions don’t be handed over, and conflicts are resolved on the spot".
Under the leadership of Lou Xiaolei, corporate WeChat has become a "good helper" for "controlling the case and reducing the alarm".
The e-commerce economy in Jiangdong street is developed, and telecommunication network fraud is high. Anti-fraud propaganda is also the top priority of Jiangdong police station. Now, the resident police instructor can send the anti-fraud propaganda uniformly produced by the police station to WeChat friends in the jurisdiction through the enterprise WeChat. This method is more accurate than distributing leaflets and posting posters.
In order not to disturb residents too much, police instructors also conduct anti-fraud propaganda through the "customer circle of friends" function of enterprise WeChat. Its content can be edited by the police station and then pushed to all police instructors with one click. They just need to click "OK" to synchronize the content.
These two methods also bring a very practical benefit: "zero cost", which can save tens of thousands of yuan each time compared with the receiving group of hundreds of thousands of people who send short messages in groups through operators.
The anti-fraud propaganda sent by police instructors accurately prevented a fraud case of pretending to be a school teacher to collect training fees.
Enterprise WeChat is also a good reporting channel to help police stations crack down on illegal crimes.
On May 20th, Mr. Li, a resident, contacted Wu Wentao, a police instructor, through the enterprise WeChat to provide clues to help solve an online gambling gang case, involving a "tap" of up to 200,000 yuan.
Smooth communication channels between residents and police instructors in the jurisdiction are also of great help to resolve conflicts on the spot and absorb the police situation.
Jimingshan Community in Jiangdong Street has a total population of 35,000, including 25,000 foreigners from 31 provinces, more than 2,000 residents from 29 ethnic minorities, more than 1,300 foreigners from 74 countries and more than 3,500 local residents. It is called "United Nations Community".
In response to frequent police incidents, the police instructors in Jimingshan Community use corporate WeChat to handle the help and disputes of residents in the area at any time. "Even at 11 o’clock or 12 o’clock in the evening, if our team members receive it, they will reply in time," said Jin Xiaowei, the stationmaster of Jimingshan Community Police Guidance Station. "Moreover, corporate WeChat can take screenshots, send pictures, and have voice or video conversations, which is more intuitive than telephone calls."
This has caused many disputes and non-police police situations to be quickly resolved. From April to June 2019, there were more than 1,130 police situations in Jimingshan community, which dropped to more than 700 in the same period this year. "The police situation has declined, and the people’s sense of security and satisfaction has naturally improved."
Connect 120,000 residents in the jurisdiction.
With the initial results of the "WeChat policing" model, Jiangdong police station felt greater responsibility, and they began to think about two more important issues: how to connect more residents in the jurisdiction? What other digital capabilities can be combined with grassroots policing?
It is not easy to add WeChat of residents in the jurisdiction on a large scale.
"Tower Group" provides "seed users" for police instructors, and some landlords and tenants will actively add them through the corporate WeChat business cards shared by the group, but after this wave, the real test will come.
Each police guidance station of Jiangdong Police Station has its own magic power.
Huang Pengfei, the stationmaster of Wuai Community Police Guidance Station, uniformly printed the corporate WeChat business cards for the police instructors. When doing the registration of floating population, fire protection propaganda and anti-fraud propaganda on a daily basis, he would specially ask everyone to bring business cards and introduce the benefits of adding police instructors from door to door.
In less than two months, five police instructors in Wuai Community have added more than 5,600 friends. As of mid-June, 72 police cases have been handled through corporate WeChat, including asking for help, lost children, theft, fraud, economic disputes, housing disputes, etc. "Many people will directly report their problems through corporate WeChat, and there are private telephones on our corporate WeChat business cards. Some things are urgent, and they will call directly with a phone call."
The police instructors in Jimingshan community also used this "street fighting" approach. The stationmaster Jin Xiaowei even asked the team members to post the corporate WeChat business card on the back of their mobile phones and promote it at any time during their daily visits. "The idea I gave them was ‘ Always think about it in your heart and promote it at any time ’ 。”
In addition, in the conspicuous position of the village (neighborhood) Committee, including the counters of restaurants and express delivery points, the QR code of the corporate WeChat of the police instructor was also posted. "Residents may not add it at first, but when something happens, he will think of it and contact us directly after adding it."
By June 30th, Jiangdong Police Station had added more than 120,000 WeChat accounts through the real-name certified enterprise WeChat accounts within two months. It is equivalent to that nearly half of the residents in Jiangdong area have established direct contact with police officers.
According to statistics, since the launch of the enterprise WeChat of Jiangdong Police Station, it has received more than 16,000 police consultations in just two months. Among them, 237 cases were guided to properly handle the police situation, more than 1,400 people were asked for help, 3,154 people were declared by the floating population, 276 cases were consulted on online fraud, 32 cases were stopped from online fraud, and more than 11,000 people were consulted on contradictions and disputes, household registration business and residence declaration.
At the same time, the total police situation in Jiangdong Police Station decreased by 10.94% from May to June this year, among which the police situation of telecommunication network fraud decreased by 17.91% and the police situation of disputes decreased by 22.15% compared with the same period of last year. …….
Behind connecting residents is the initial intention of Jiangdong police station to truly serve the masses.
Jiangdong police station is still exploring more digital capabilities.
For example, they hope to use the video conference function to arrange the work for the police instructors in the village; In the process of contradiction and dispute mediation, we can also try to let lawyers and mediators participate through video conference to break through the time and space restrictions; The hottest webcast at the moment can also be used for anti-fraud propaganda.
In their idea, Jiangdong Police Station can even be combined with enterprise WeChat to create an "online police room". In addition to the simple graphic, audio and video communication between police instructors and residents, it can also be based on the API interface opened by enterprise WeChat to move more and more complex police services online in the form of small programs, so that each resident auxiliary police can play a greater role.
"Our current police are really hard. They work in three shifts and have to deal with twenty or thirty police situations a day. Now we have absorbed some police situations through the prevention and treatment of "WeChat policing", which is a great burden reduction for them and a more intimate policing service for ordinary people. "
